Terms and Conditions – Privacy Policy and Cancellation Policy are all accepted, when you book a guided bike tour, public or private, or you book guide service for your private bike tour with Book A Guide.
If you buy a self-guided audio walking tour/audio walk, you accept the terms and conditions from Storyhunt ApS. Which can be found here: https://www.storyhunt.io/en/privacy.
Contact details
Book A Guide Åbakkevej 68 2720 Vanløse Denmark CVR nr. / Danish VAT no. 43617664
www.bookaguide.dk bookaguidedk@gmail.com toursencopenhague@gmail.com
Practical Information
Booking and Payment
To book the daily bike tour, submit the booking form. You will receive a confirmation mail from Book A Guide. Payment is in DKK on the spot at tour start, in cash or with payment card.
To book a private bike tour or guide service for your bike tour, send your request by email to bookaguidedk@gmail.com. You will receive a confirmation mail from Book A Guide. Payment is by bank transfer one week before the scheduled tour.
If you are more than 12 participants in your group, send a request by email to bookaguidedk@gmail.com. You will receive an email from Book A Guide with an offer. In the moment you accept the offer, a deposit of 30% is requested to be paid by bank transfer within 7 days from acceptance. The rest of the amount has to be paid by bank transfer not later than 2 weeks before the scheduled tour.
All prices are in Danish kroner.
Our bike tours and guide services are invoiced without VAT according to a special tax scheme for tour guide services in Denmark. If you need an invoice for the daily bike tour, please let us know. Private bike tours, guide service or groups with more than 12 participants are always invoiced.
Tour Content
The daily bike tour will take you to see all the main sights of Copenhagen with more than 10 stops along the tour and all of them with detailed descriptions by your tour guide.
The content of a private bike tour or guide service for your private bike tour will be agreed with you.
Others
You are welcome to bring along your own bike on the bike tours, but this does not entitle you to a discount.
We will send you one single follow-up email after your tour. It is important for us to know how your experience was.
Book A Guide’s tour guides may take photos on our daily bike tours, that may be published on our website or on our social media. If you want to withdraw this permission, then please notify us by email to bookaguidedk@gmail.com.
Liability
Participation in our bike tours, public or private, or the use of our guide service for your private bike tour, takes place entirely at the participants' own risk. We accept no liability or obligation in the event of illness, injury, death or loss or damage to others, others property or personal property. We always advise you to take out a personal accident and medical insurance. Participants are responsible for ensuring they are in suitable physical condition for the bike tours, both public and private, and meet the requirements for the tour. If you have any allergies, a medical condition or you use any medication of importance that may affect your health or participation, please notify us by email prior to your tour, so the tour guide can be informed.
If you book any of our bike tours, you must be able to ride the bike safely. Minors may participate under the responsibility of the parents/guardians.
The tour guide who guides the bike tour can at any time reject a guest if she/he decides it is not safe for the guest or others. In this case, Book A Guide does not offer a refund.
The participants are expected to act within the bounds of the law and follow the traffic rules. Book A Guide cannot be held responsible in any way for the participants’ actions. If we consider that any of the participants show malevolent, disrespectful, or hateful behavior to either other guests, our tour guides, or third parties, we reserve the right to deny them to participate or the continuation of service. In this case, Book A Guide does not offer a refund.
The participant is liable for any damage done to the equipment (bike and helmet) used on our public or private bike tours due to misuse, overload, misconduct and/or neglect. Furthermore, the participant is to ensure the equipment will not be stolen. In that case the participant will pay for the repair or replacement needed.
Cancellation Policy
Daily Bike Tours
If you need to cancel your booked daily bike tour, please do so well in advance, then others have the possibility to sign up. Send us an email as soon as possible to bookaguidedk@gmail.com or a text message/WhatsApp to +45 51227522. In case of no-show there is no refund if you made a pre-payment.
Private Bike Tours or booked guide service for your private bike tour
If you need to cancel a booked private bike tour or booked guide service for your private bike tour, you will get a full refund of the paid amount, if we receive your cancelation by email to bookaguidedk@gmail.com, not later than 72 hours before the scheduled tour, excluding DKK 75 for the bank transfer cost to do the refund. It may take up to 15 days before you receive the refund. If you cancel later than 72 hours before the scheduled bike tour or booked guide service, there is no refund. In case of no-show there is no refund.
Groups with more than 12 participants
If you need to cancel a booked bike tour for a group with more than 12 participants, it can only be done by sending the cancellation by email to bookaguidedk@gmail.com. Cancellation by calling or sending a text message/WhatsApp are not accepted. If you cancel not later than 30 days before the scheduled bike tour, you will get a refund of the paid amount, excluding DKK 75 for the bank transfer cost to do the refund. It may take up to 15 days before you receive the refund. If you cancel later than 30 days before the scheduled bike tour, but not later than 7 days before the scheduled bike tour, you will get a refund of the paid amount, excluding the deposit and DKK 75 for the bank transfer cost to do the refund. It may take up to 15 days before you receive the refund. If you cancel later than 7 days before the scheduled bike tour, there is no refund. In case of no-show there is no refund.
Cancellation due to weather conditions or other reasons
The bike tours take place in any kind of weather, only in case of dangerous weather forecasts, the tour may be cancelled. In case of cancellation by Book A Guide, you will receive a full refund if you already have prepaid your tour/service, excluding DKK 75 for the bank transfer cost to do the refund. It may take up to 15 days before you receive the refund.
Check always your email previous your tour for any important update.
Privacy Policy
General Data Protection Regulation (GDPR)
When you make a booking or send a request to Book A Guide, we inform you that we may collect the following data from you:
Name and Surname
City, address and country of origin
Email address
Phone number
According to EU law and rules, we do not store information about customers, suppliers, or partners other than the information required by Danish tax and accounting legislation.
Information provided to Book A Guide will not be transmitted or sold in any way to third parties.
Your payment information is handled by a secure payment system if you pay with a credit or debit card.
We will only retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
You may at any time ask us to modify, delete or access your data we store in our system. Please send us an email to bookaguidedk@gmail.com.
Complaints and disputes
If you want to present a complaint regarding a bike tour or guide services provided by Book A Guide, it must be notified not later than 7 days after the tour or services have taken place by email to bookaguidedk@gmail.com.
In the event of a dispute, if the participants and Book A Guide fail to reach agreement during negotiation, any dispute shall be settled according to Danish law.